ALEXANDRIA, Va., July 15 -- United States Patent no. 12,665,824, issued on June 23, was assigned to Cisco Technology Inc. (San Jose, Calif.).
"Localization of QoE models to account for user preferences and biases" was invented by Gregory Mermoud (Venthone, Switzerland) and Jean-Philippe Vasseur (Combloux, France).
According to the abstract* released by the U.S. Patent & Trademark Office: "In one embodiment, a device obtains quality of experience metrics specified by a plurality of users of an online application and user information regarding those users. The device identifies, based on the user information, one or more user characteristics of the plurality of users associated with variations in the quality of experience metrics. The devic...