US Patent Issued to CAPITAL ONE SERVICES on Oct. 14 for "Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session" (Virginia Inventors)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,445,557, issued on Oct. 14, was assigned to CAPITAL ONE SERVICES LLC (McLean, Va.).

"Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session" was invented by Scott Karp (McLean, Va.) and Deepak Kaushik (Vienna, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for transitioning a telephony or in-person servicing to an artificial intelligence (AI) chat session. The system may receive a phone call from a user device associated with a user, and transmit a voice request for personally identifiable information associated with the user. The system may also receive and au...