US Patent Issued to CAPITAL ONE SERVICES on June 9 for "Systems and methods for generic aspect-based sentiment analysis" (North Carolina, Virginia Inventors)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,651,284, issued on June 9, was assigned to CAPITAL ONE SERVICES LLC (McLean, Va.).

"Systems and methods for generic aspect-based sentiment analysis" was invented by David Chen (Durham, N.C.), Maury Courtland (Durham, N.C.), Aysu Ezen Can (Cary, N.C.) and Sahil Badyal (McLean, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed embodiments may include a method for generic aspect-based sentiment analysis. The system may receive training data, which is used to train one or more machine learning models. The system may receive data, which may be transcribed call data. The system may extract one or more aspects from the call data using one machine lea...