US Patent Issued to Capital One Services on June 16 for "Systems and methods for providing user emotion information to a customer service provider" (Canadian Inventors)

ALEXANDRIA, Va., June 16 -- United States Patent no. 12,657,594, issued on June 16, was assigned to Capital One Services LLC (McLean, Va.).

"Systems and methods for providing user emotion information to a customer service provider" was invented by David Beilis (Vaughan, Canada), Mohammad Nejad-Sattary (Richmond Hill, Canada) and Tony Tang (Richmond Hill, Canada).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods are disclosed providing user emotion information to a customer service provider. For example, a method may include: transmitting, to a user device over a communication network, application data enabling the user device to perform a functionality usable by a user of the user device, the...