US Patent Issued to Capital One Services on July 28 for "System and method for identifying themes in interactive communications" (North Carolina Inventor)

ALEXANDRIA, Va., July 28 -- United States Patent no. 12,695,830, issued on July 28, was assigned to Capital One Services LLC (McLean, Va.).

"System and method for identifying themes in interactive communications" was invented by Aysu Ezen Can (Cary, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls based on inferred themes. The machine learning system extracts a topic and keywords associated with the topic from a plurality of interactive communications and ranks the keywords based on a frequency of occurrence within the plurality of interactive communications. The...