US Patent Issued to Capital One Services on Dec. 2 for "Source agnostic call recording and chat ingestion" (Virginia, Texas, Ohio Inventors)

ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,489,844, issued on Dec. 2, was assigned to Capital One Services LLC (McLean, Va.).

"Source agnostic call recording and chat ingestion" was invented by Trent F. Hodges (Richmond, Va.), Alayna Francis (Roanoke, Va.), Balaraju Gujjari (Little Elm, Texas), Srilaxmi Sowmya Penmatsa (Glen Allen, Va.), Harmanjit Singh (Dublin, Ohio) and Parameswar Dasari (Richmond, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed herein are system, method, and computer program product embodiments for ingesting batch or real-time incoming audio or text interactive communications. The system verifies that the interactive communication excludes security threats, compri...