US Patent Issued to Capital One Services on Aug. 25 for "Communication channel or communication timing selection based on user engagement" (Texas Inventor)

ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,718,259, issued on Aug. 25, was assigned to Capital One Services LLC (McLean, Va.).

"Communication channel or communication timing selection based on user engagement" was invented by Sunil Kaitha (Plano, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some implementations, a device may obtain historical information associated with user engagement with one or more historical communications associated with a user account. The device may train a machine learning model, using the historical information, to predict at least one of preferred communication channels, preferred communication timings, or preferred communication content associated with the...