US Patent Issued to Calabrio on Aug. 25 for "System and method for identifying compliance statements from contextual indicators in content" (Minnesota Inventors)

ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,719,985, issued on Aug. 25, was assigned to Calabrio Inc. (Minneapolis).

"System and method for identifying compliance statements from contextual indicators in content" was invented by Kyle Smaagard (Forest Lake, Minn.), Dylan Morgan (Minneapolis), Laura Cattaneo (Rochester, Minn.), Catherine Bullock (Minneapolis), Chris Vanciu (Isle, Minn.) and Boris Chaplin (Medina, Minn.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Aspects of the present disclosure relate to evaluating a contact center agent using an automated evaluation process that employs aspects of machine learning to review pieces of content, identify context within a piece of content where a ...