ALEXANDRIA, Va., Sept. 8 -- United States Patent no. 12,731,158, issued on Sept. 8, was assigned to Bridgewater Associates EC IP LLC (Westport, Conn.).
"Collaborative user support portal" was invented by David A. Ferrucci (Wilton, Conn.), Gregory H. Burnham (Brooklyn, N.Y.), Aditya A. Kalyanpur (Fort Lee, N.J.) and David Nachman (New York).
According to the abstract* released by the U.S. Patent & Trademark Office: "A collaborative user support system may include support components and a user portal to interact with a user and generate solutions to user problems. The support components may include a natural language understanding (NLU) engine, a reasoning engine, a semantic search engine, a multimodal dialog engine, and an active learning ...