US Patent Issued to Bank of America on Sept. 22 for "Voice AI container" (Indian, American Inventors)

ALEXANDRIA, Va., Sept. 24 -- United States Patent no. 12,743,639, issued on Sept. 22, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Voice AI container" was invented by Sandeep Verma (Gurugram, India), Nandini Rathaur (Mumbai, India), Amit Mishra (Chennai, India), Srinivas Dundigalla (Waxhaw, N.C.) and Pavan Chayanam (Alamo, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods are provided for an artificial intelligence ("AI") agent answering a call within a voice AI container. The methods may include the AI agent receiving the call from a human caller within the voice AI container, the call may include a query. The methods may include parsing the query to identify context associated with...