US Patent Issued to Bank of America on March 17 for "Confirming alignment between contemporaneous visual and audio feedback of the agent during customer calls" (American, Indian Inventors)

ALEXANDRIA, Va., March 17 -- United States Patent no. 12,581,016, issued on March 17, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Confirming alignment between contemporaneous visual and audio feedback of the agent during customer calls" was invented by Nipun Mahajan (Lawrenceville, N.J.), Ayela Chughtai (New York), Sushama Shelke (Mumbai, India), John T. Blackmon (Jacksonville, Fla.), Yogesh Raghuvanshi (Pennington, N.J.), Amit Mishra (Chennai, India) and Saravana Prakash Kumaresan (Plainsboro, N.J.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A non-transitory computer-readable medium may store instructions readable by a processor for destressing an agent in a contract center. The instruction...