US Patent Issued to Bank of America on June 23 for "Intelligent call analysis and orchestration using machine learning, generative artificial intelligence (AI), and distributed ledgers" (Indian Inventors)

ALEXANDRIA, Va., July 15 -- United States Patent no. 12,664,558, issued on June 23, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Intelligent call analysis and orchestration using machine learning, generative artificial intelligence (AI), and distributed ledgers" was invented by Shailendra Singh (Maharashtra, India), Sneha Padiyar (East Mumbai, India), Krithika Viswanathan (Chennai, India) and Amit Mishra (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computing platform may detect a live interaction between an agent and a customer. The computing platform may input information of the live interaction into a first machine learning model and a second machine learning model to produ...