US Patent Issued to Bank of America on Feb. 10 for "System and method to evaluate microservices integrated in interactive voice response (IVR) operations" (Texas, Washington, New Jersey Inventors)

ALEXANDRIA, Va., Feb. 11 -- United States Patent no. 12,549,669, issued on Feb. 10, was assigned to Bank of America Corp. (Charlotte, N.C.).

"System and method to evaluate microservices integrated in interactive voice response (IVR) operations" was invented by Amiya R Sahoo (Frisco, Texas), Nipun Mahajan (Lawrenceville, N.J.), Scott S Randrup (Sammamish, Wash.), Robert E Lutzkow (Phillipsburg, N.J.), Anand Daniel (Little Elm, Texas), Dinesh Kumar Agrawal (Forney, Texas), Yogesh Raghuvanshi (Pennington, N.J.) and Sergey Alexandrov (Somerset, N.J.).

According to the abstract* released by the U.S. Patent & Trademark Office: "An apparatus may comprise a memory communicatively coupled to a processor. The processor may be configured to receive ...