US Patent Issued to Bank of America on Dec. 2 for "Machine learning (ML)-based dual layer conversational assist system" (Texas Inventors)

ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,488,190, issued on Dec. 2, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Machine learning (ML)-based dual layer conversational assist system" was invented by Ramakrishna R. Yannam (The Colony, Texas), Ion Gerald McCusker (Allen, Texas), Prejish Thomas (Plano, Texas) and Ravisha Andar (Plano, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for increasing accuracy in an online chat interface are provided. Methods may be executed via a machine-learning (ML)-based chat monitoring engine. Methods may include intercepting a request utterance. Methods may include computing, via a trained ML model, an intent of the request ut...