US Patent Issued to Bank of America on Aug. 25 for "System and method for performing dual channel communications" (New Jersey, California Inventors)

ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,719,984, issued on Aug. 25, was assigned to Bank of America Corp. (Charlotte, N.C.).

"System and method for performing dual channel communications" was invented by Nipun Mahajan (Lawrenceville, N.J.), Yogesh Raghuvanshi (Pennington, N.J.), Robert E Lutzkow (Phillipsburg, N.J.) and Leigh E Pike (Danville, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "In response to detecting a telephone call from a user device of a user at an interactive voice response (IVR) processor, an intent of the user is determined. Upon determining that the intent of the user is configured for an assisted interaction using a dual connection with the user device including a...