US Patent Issued to Avalor Technologies, Zscaler on July 7 for "Techniques for generating natural language context in an issue tracking system" (Israeli Inventors)

ALEXANDRIA, Va., July 7 -- United States Patent no. 12,675,470, issued on July 7, was assigned to Avalor Technologies Ltd. (Ramat Gan, Israel) and Zscaler Inc. (San Jose, Calif.).

"Techniques for generating natural language context in an issue tracking system" was invented by Kfir Aharon Tishbi (Herzliya, Israel) and Raanan Raz (Tel Aviv, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "Generating a natural language context from a ticket management system includes receiving an unstructured natural language query from a client device; generating a first prompt for a first large language model (LLM) based on: a predefined template and the unstructured natural language query, the first prompt when processe...