US Patent Issued to Assured Insurance Technologies on Dec. 2 for "Dynamic content flow adaptation for call representatives" (California Inventors)

ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,489,848, issued on Dec. 2, was assigned to Assured Insurance Technologies Inc. (Stanford, Calif.).

"Dynamic content flow adaptation for call representatives" was invented by Justin Lewis-Weber (Stanford, Calif.) and Theo Patt (Stanford, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computing system can generate a customized user interface comprising an initial content flow for the call representative to communicate with the user over one or more call sessions to complete an information gather process pertaining to a claim event. Based on inputs provided by the call representative on the customized user interface, the system can dynamically upda...