US Patent Issued to ASAPP on Aug. 4 for "Automated response system with API calls and human agent interaction via language model prompts" (American, British Inventors)

ALEXANDRIA, Va., Aug. 5 -- United States Patent no. 12,699,850, issued on Aug. 4, was assigned to ASAPP INC. (New York).

"Automated response system with API calls and human agent interaction via language model prompts" was invented by Tao Ma (Mountain View, Calif.), Hugh Nicholas Perkins (New York), Mitchell Steven Morgan (Cedar Park, Texas), Michael Griffiths (Brooklyn, N.Y.), Satchuthananthavale Rasiah Kuhan Branavan (Caterham, Great Britain) and Kilian Quirin Weinberger (Ithaca, N.Y.).

According to the abstract* released by the U.S. Patent & Trademark Office: "An automated support process implemented with a language model may be improved by allowing a human agent to provide input to the language model to fix mistakes or otherwise impro...