ALEXANDRIA, Va., March 24 -- United States Patent no. 12,586,584, issued on March 24, was assigned to Amazon Technologies Inc. (Seattle).
"Selecting tones and text of voice browsing conversations" was invented by Edward Bueche (Pleasanton, Calif.), Amaury Gutierrez Acosta (San Francisco), Francois Mairesse (Berkeley, Calif.), Yun Suk Paik (San Mateo, Calif.), Anmol Tiwari (Seattle) and Tao Ye (Millbrae, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Dialog acts (e.g., questions) are selected for voice browsing by a model trained to identify a dialog act that is most likely to lead to a desired outcome. Upon receiving an invocation to begin a conversation, a score indicative of a level of confidence th...