ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,718,178, issued on Aug. 25, was assigned to Allstate Insurance Co. (Northbrook, Ill.).

"Intelligent prediction systems and methods for conversational outcome modeling frameworks for sales predictions" was invented by Eric Pripstein (Northbrook, Ill.) and Garrett Fiddler (Northbrook, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "An intelligent prediction system includes one or more processors, one or more memory components, and machine-readable instructions that cause the intelligent prediction system to: receive text data comprising a plurality of speaker turn segments of a transcription of a conversation, each speaker turn segment of the pluralit...