US Patent Issued to AFINITI AI on Sept. 22 for "Techniques for behavioral pairing in a task assignment system with an external pairing system" (Maryland Inventors)

ALEXANDRIA, Va., Sept. 24 -- United States Patent no. 12,743,306, issued on Sept. 22, was assigned to AFINITI AI Ltd. (Dublin).

"Techniques for behavioral pairing in a task assignment system with an external pairing system" was invented by Ain Chishty (Rockville, Md.) and Hassan Afzal (Bethesda, Md.).

According to the abstract* released by the U.S. Patent & Trademark Office: "There are provided a method for behavioral pairing in a task assignment system with an external pairing system. The method includes transmitting, to the external pairing system over an application programming interface, a control flag and a benchmark flag and receiving, from the external pairing system, a task-agent pairing based on one of a first pairing strategy an...