ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,488,202, issued on Dec. 2, was assigned to ADP Inc. (Roseland, N.J.).
"Systems and methods of conversation analysis" was invented by Uday Kumar Reddy Gangireddy (Cumming, Ga.) and Henry C. Will IV (Dover, N.J.).
According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure relates to a system and method of providing analysis of chatbot conversation paths, and more particularly, to a system and method which provides visual and data observation of conversation paths and related information to provide a more efficient means of analysis. The method includes: receiving, by a computer system, a plurality of conversational transcripts, converting, by the ...