US Patent Issued to ACCENTURE GLOBAL SOLUTIONS on March 31 for "Real-time collateral recommendation" (Georgia, Florida Inventors)

ALEXANDRIA, Va., March 31 -- United States Patent no. 12,591,914, issued on March 31, was assigned to ACCENTURE GLOBAL SOLUTIONS Ltd. (Dublin).

"Real-time collateral recommendation" was invented by Shannon Copeland (Atlanta) and Burton M. Smith III (Panama City Beach, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods, systems and products for real-time collateral recommendation for business development representatives ('BDR') is presented, including receiving communications between a BDR and a customer across disparate communications channels, each channel comprising a channel type, channel communications protocol, and channel form. Embodiments include normalizing the disparate communications in de...