US Patent Issued to 8x8 on Dec. 2 for "Analysis of customer interaction metrics from digital voice data in a data-communication server system" (California Inventors)

ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,489,847, issued on Dec. 2, was assigned to 8x8 Inc. (Campbell, Calif.).

"Analysis of customer interaction metrics from digital voice data in a data-communication server system" was invented by Zhishen Liu (Campbell, Calif.) and Bryan R. Martin (Campbell, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Certain aspects of the disclosure are directed to apparatuses and methods for analyzing customer-interaction metrics from digital data in a data-communications system. An example method includes: accessing digital data from a computer-accessible database that is indicative of communication interactions between personnel of and at least one customer of...