US Patent Issued on Sept. 15 for "Methods and systems for generating taxonomy analytics for aspects of contact center interactions" (Israeli Inventors)

ALEXANDRIA, Va., Sept. 15 -- United States Patent no. 12,737,394, issued on Sept. 15.

"Methods and systems for generating taxonomy analytics for aspects of contact center interactions" was invented by Lev Haikin (Tel-Aviv, Israel), Nelly David (Tel-Aviv, Israel), Eyal Orbach (Tel-Aviv, Israel) and Avraham Faizakof (Tel-Aviv, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for generating a hierarchical taxonomy relating to an interaction aspect from conversation data. The method includes a first process for generating insights that includes: receiving conversation data for a first interaction; determining a conversation portion relevant to the interaction aspect and a question prompt and provid...