WASHINGTON, Dec. 5 -- Office of the Secretary has issued a rule called: Airline Refunds and Other Consumer Protections.
The rule was published in the Federal Register on Dec. 5 by Gregory Zerzan, General Counsel.
Summary: Under the U.S. Department of Transportation's (Department or DOT) refund regulations in 14 CFR parts 260 and 399, a flight that is given a different flight number than was assigned when the consumer purchased the ticket is considered a new flight and the original flight is considered a cancelled flight for which the consumer is eligible for a refund. This document announces that the Department is exercising its discretion to not enforce the requirements in 14 CFR 260.6, 260.9 and 14 CFR 399.80(l) regarding refunds and ot...