WASHINGTON, April 23 -- Federal Communications Commission has issued a proposed rule called: Improving Customer Service and Protecting Consumers Through Onshoring.
The proposed rule was published in the Federal Register on April 23 by Marlene Dortch, Secretary.
Summary: In this document, the Federal Communications Commission (Commission) proposes actions that would encourage and facilitate the onshoring of foreign call centers. Specifically, the Commission proposes rules and otherwise explore ways to improve customer service communications and better protect consumers' sensitive personal information by limiting use of foreign call centers and by improving standards applicable to a company's remaining foreign call center operations. It als...