New Delhi, June 22 -- The Pension Fund Regulatory and Development Authority (PFRDA) on Monday launched Pension Sahayak, an AI-powered grievance redressal platform aimed at making pension-related complaint resolution faster, simpler and more accessible for millions of subscribers across the country.
The new portal replaces the existing Central Grievance Management System (CGMS) and brings together multiple pension service channels under a single digital platform accessible through the web, mobile devices and WhatsApp.
Designed to improve the subscriber experience, Pension Sahayak allows users to log in using their mobile number and OTP, eliminating the need to remember PRAN credentials. Subscribers with multiple pension accounts linked to ...