Kochi, June 27 -- Marking a major milestone in India's enterprise artificial intelligence landscape, Neotronics has unveiled the country's first Autonomous Omnichannel Voice AI Assistant, an advanced customer engagement solution capable of managing interactions across multiple communication channels through a single AI-powered platform.
The innovative platform seamlessly integrates WhatsApp voice calls, conventional telephone (PSTN) calls, WhatsApp messages, SMS, Rich Communication Services (RCS), and emails, enabling businesses to deliver a unified and intelligent customer service experience.
Designed to understand customer queries across these channels, the AI Assistant can respond autonomously and carry out the required actions without...