New Delhi, Nov. 4 -- The Centre has directed Indian missions abroad and the Commerce Ministry's Foreign Trade Divisions to regularly update the status of international trade disputes and quality complaints on the Directorate General of Foreign Trade (DGFT) portal until their resolution or final disposal, tightening accountability in the grievance redressal process.
The directive amends Paragraph 8.04(iii) of the Handbook of Procedures 2023, making both overseas Indian missions and the concerned Foreign Trade Divisions responsible for recording action taken on complaints.
Under the revised provision, Indian missions abroad must take up grievances with the authorities concerned, whether complaints are filed directly by applicants or referre...