Panchkula, Aug. 5 -- The union Government told the Lok Sabha in a written reply that it has significantly strengthened its public grievance redressal and digital pension delivery systems by reducing grievance disposal timelines, introducing technology-driven reforms and deploying an Artificial Intelligence-enabled chatbot to improve services for Central Government employees, pensioners and the general public.
The Government said it has undertaken several initiatives to strengthen the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) to improve the efficiency, quality, and accountability of grievance redressal.
These include the implementation of the 10-Step CPGRAMS Reforms, the issuance of the Comprehensive Guidelines f...