Kochi, Sept. 23 -- Air India Express has won the 'Best Use of AI in Customer Experience' award at the UBS Forums 25th CX Strategy Summit & Awards 2026 for its AI-powered guest support platform, Tia.
The award comes shortly after the airline received a 4-Star World Airline Rating from Skytrax, recognising improvements in product standards and service delivery across the travel journey.
Tia, the airline's digital guest-support platform, provides round-the-clock assistance through its website, mobile application, WhatsApp and Contact Centre. More than 75 per cent of guest interactions are now resolved through its chat and voice automation capabilities, reducing the need for customers to wait in call queues or for email responses.
With more ...