Dhaka, Aug. 19 -- Mobile operators should clearly inform customers how charges are adjusted or refunded in case of dropped calls and what happens to unused data or other benefits after package expiry.

That is the unambiguous position of the government, as clearly stated by Posts, Telecommunications and Information Technology Minister Faqir Mahbub Anam on Wednesday.

The minister also urged operators to take greater awareness-building initiatives to address customer complaints and confusion over call drops and mobile packages.

He made the remarks while speaking as special guest at an event organised by mobile operator Robi to mark the upgradation of their network in Dhaka, titled "Powering the Future: Robi Completes Dhaka Modernization"....