India, March 30 -- Leadership credibility often hinges on how executives respond during moments of crisis and the fact that Michael Rousseau will retire from Air Canada later this year has made that reality very clear. The decision comes after a lot of criticism of an English-only condolence video that was made after a deadly runway crash in New York. Rousseau's time in office saw some major corporate events, but the scandal has changed the way people talk about leadership, language and responsibility.

The LaGuardia Tragedy That Sparked Outrage

The backlash started after an Air Canada Jazz flight hit a fire truck just after landing at LaGuardia Airport. Antoine Forest and Mackenzie Gunther, two pilots, died in the crash. Rousseau sent h...