India, Nov. 9 -- Life can be unpredictable.It often changes course without notice - one moment everything is routine, and the next, chaos strikes. We live in a world where we prepare meticulously for birthdays, vacations, and festivals, yet many of us remain astonishingly unprepared for something far more consequential - a medical emergency.

Not long ago, I was called by a neighbour to attend to a medical crisis at their home. The family was well educated, financially comfortable, and seemingly in control of their lives. But in those critical moments, when swift and decisive action was most needed, I found them confused, panicking and completely unprepared. They didn't know where their medical records and insurance cards were, which hosp...