India, Feb. 11 -- Freshworks forecast annual profit below Wall Street estimates on Tuesday, fanning investor concerns around business sustainability amid rapid artificial intelligence service development threatening the software industry. Shares of the company fell over 7% in extended trading. While businesses are adopting AI-driven software from firms such as Freshworks for IT services, workflow automation and customer support improvement, the new sophisticated tools from AI firms promising to do the same could threaten their market. On January 30, Anthropic introduced plugins for customer support, legal, finance and sales on Claude Cowork, which potentially could disrupt software firms, contributing to a sector-wide selloff. Analysts, h...