SRINAGAR, Sept. 30 -- Chief Secretary, Atal Dulloo took a comprehensive review of the public grievance redressal mechanism across Jammu and Kashmir, with particular emphasis on assessing the quality of grievance disposal, the average time taken by departments and districts to resolve public complaints and the level of satisfaction among complainants.

The meeting besides Commissioner Secretary, DoPG was attended by Administrative Heads of other Departments; Divisional Commissioner, Jammu/ Kashmir; Deputy Commissioners; SIO, NIC; HoDs of Departments and a team from BISAG-N too.

The review focused on evaluating the responsiveness of different departments and district administrations, identifying areas requiring improvement and exploring te...