Bangladesh, July 17 -- People often say, "First impressions are the last impressions," and this rings true for our healthcare system. When we visit a hospital, our assessment begins even before we see a doctor, and for good reason.

Hospital entrances are crowded, help is scarce, registration is confusing, waiting areas are packed, and washrooms are uncomfortable. Family members search for information, a cleaner passes with an overflowing bin, and the receptionist is overwhelmed. By the time patients see the doctor, their confidence turns to frustration.

Ironically, the doctor might be one of the best in the country.

This is the paradox of healthcare in Bangladesh: we focus on whether we have enough doctors, nurses, beds, or equipment,...