Dhaka, March 2 -- BRAC Bank has honoured outstanding employees and branches across its distribution network for delivering exceptional customer service, as part of its Customer Experience (CX) Survey 2025.

The initiative reflects the bank's unwavering commitment to fostering a customer-centric culture and upholding the highest standards of service excellence, according to a press release.

The CX Survey 2025 was conducted across 44 branches in the Dhaka, Chattogram, and Sylhet zones, assessing critical dimensions of customer experience, including service quality, professionalism, operational efficiency, branch environment, and overall customer engagement.

Based on the comprehensive evaluation, one employee and one branch were recognised...