New Delhi, July 2 -- LONDON - In one case documented by the UK Gambling Commission, a customer was flagged for a safer gambling interaction after showing early warning signs of harm. The platform acted on the flag. Then, for the next seven days, it stopped watching. When the customer returned to play, no one reviewed the account again. Over those 24 hours that followed, that customer lost £17,900.

The case is among the findings in an enforcement action against Petfre (Gibraltar) Limited, the operator behind betfred.com. On June 30, the Gambling Commission announced that Petfre had agreed to pay £900,000 to settle a regulatory investigation that identified systematic gaps in the company's harm-monitoring systems - gaps that allo...