India, Oct. 13 -- A bakery, a garage, and a garment-care outlet may all need billing software, but their day-to-day operations are very different. Most software designed for small businesses offers standard features such as invoicing, inventory management, customer records, and loyalty programmes. While useful, these tools often fail to address the specific operational challenges of individual industries.

This is where vertical software-as-a-service (SaaS) platforms make a difference. Unlike horizontal software built for businesses across multiple industries, vertical SaaS solutions are tailored to the workflows, terminology, and service requirements of a particular sector. For India's traditional small and medium enterprises (SMEs), thi...