Dhaka, Feb. 27 -- India's Directorate General of Civil Aviation (DGCA) has unveiled a set of comprehensive reforms aimed at improving the airline ticket cancellation and refund process. The new regulations, set to take effect on March 26, include a 48-hour free cancellation and amendment window, stricter refund timelines, and clearer cancellation charges.

The DGCA explained that these changes were in response to growing passenger complaints about delays, partial refunds, and airlines offering vouchers instead of cash refunds. "Ticket refunds have become a major source of grievance," the regulator stated in its February 24 release.

Under the new rules, passengers who book directly through an airline's website can cancel or amend their ti...