New Delhi, June 2 -- Indian mid-sized IT services companies are increasingly moving beyond generic AI offerings to build industry-specific agentic AI platforms that solve complex business problems. The latest example comes from Coforge, which on Monday unveiled the Nexa Agentic AI Platform for the global insurance industry.
The platform is designed to help insurers embed AI into core operations without replacing existing systems, enabling carriers to automate underwriting, claims processing, product development, compliance management, and platform modernisation. Built on Coforge One AI, the offering includes more than 30 insurance-focused AI assets and a suite of orchestration agents tailored for different insurance workflows.
According to Coforge, the platform's underwriting-focused Submission Centre can increase underwriting capacity by more than 30% through automated data extraction, validation and prioritization. Other modules include an Agentic State Rollout Factory for regulatory filings, an AI-enabled Product Rollout Factory, a Global Expansion capability for entering new markets, an AI-driven modernization framework for legacy insurance platforms, and an Agentic Claims Triaging Center aimed at improving claims efficiency and fraud detection.
"Nexa Agentic AI Platform brings together our AI engineering maturity and deep insurance domain expertise to help clients scale impact with confidence," said Rajeev Batra. He said the platform has been designed for insurers across property and casualty, life and annuities, specialty insurance, managing general agents (MGAs) and intermediaries.
Coforge said the platform adopts a human-in-the-loop approach with auditability and governance controls built into the system. The company added that future iterations will incorporate insurance knowledge graphs to strengthen AI-driven decision-making across submissions, policies, claims and customer interactions.
The launch reflects a broader trend among India's mid-sized IT firms, which are increasingly differentiating themselves through domain-specific AI solutions rather than competing solely on traditional application development and outsourcing services.
For Coforge, insurance remains one of its largest verticals, making the sector a natural testing ground for domain-specific agentic AI applications.
Companies such as Persistent Systems, Mphasis and LTIMindtree are also increasingly packaging AI capabilities into industry-specific platforms and reusable assets, seeking to generate recurring revenue while helping enterprises achieve measurable business outcomes without overhauling existing technology investments.
Published by HT Digital Content Services with permission from TechCircle.