New Delhi, Sept. 15 -- Used cars selling and buying platform Cars24 has partnered with ElevenLabs and Google Cloud to enhance customer experience across its hubs. Under the partnership, Cars24 has deployed a real-time voice intelligence platform that captures and analyses customer-agent conversations.

With ElevenLabs' multilingual voice AI models, CARS24 has introduced a new voice-based intelligence. The platform transcribes and processes over 20,000 hours of conversations each month in 14 Indian languages and dialects. Cars24 claims that it has achieved 98.5% accuracy on automotive-specific terminology.

The platform runs on Google Cloud, which provides the security and compliance required to process conversations in real time, ensuring customer data is protected while enabling low-latency experiences at scale. Additionally, the platform also includes automated PII redaction, encrypted pipelines, and consent-based recording aligned with Indian data protection standards.

"India's linguistic diversity and scale present unique challenges for AI. We are proud to partner with CARS24 to deliver speech intelligence that works across code-mixed languages, accents, and domain-specific vocabulary. This collaboration shows how voice AI can become the foundation for customer-centric innovation," said Carles Reina, GTM at ElevenLabs.

Going forward, Car24 will develop predictive and proactive capabilities with voice AI that include automated quality coaching for agents, voice-enabled car discovery, and multilingual voice commerce that enables buying and selling transactions entirely through voice.

Cars24 has introduced several other AI services and solutions including a car discovery chatbot, Autonaut, which handles real-time customer queries. Gupta claims that it has halved call-back rates, improved agent efficiency, and enhanced every key customer interaction point by 15-20%.

Other key AI-driven products include CarTruth, which provides detailed vehicle history using ownership, service, and accident data; Orbit for real-time valuation, challan tracking, and smart alerts to support financing and compliance; and Inspection App, a tool for car health assessment.

Published by HT Digital Content Services with permission from TechCircle.