New Delhi, March 19 -- Indian IT major Tata Consultancy Services (TCS) on Thursday entered into a global strategic partnership with travel technology firm Amadeus to accelerate modern airline retailing and digital transformation across the global travel ecosystem.
The alliance combines TCS's capabilities in artificial intelligence (AI), cloud, data and platform engineering with Amadeus' technology platforms, with a focus on building scalable, customer-centric solutions for airlines and related sectors, including airports, travel distribution, hospitality and payments.
As part of the engagement, TCS will develop the Service Centre User Interface for Amadeus Nevio, the company's next-generation airline retailing and servicing platform. The interface will function as a cloud-native, Software-as-a-Service (SaaS) solution for airline customer service agents, aimed at simplifying servicing while enabling more advanced retailing capabilities.
Natively integrated within the Nevio platform, the Service Centre will bring together offer and order lifecycle management with AI-led insights to deliver real-time, personalised customer experiences. It is also designed to integrate with airline contact centre ecosystems to improve efficiency and streamline operations.
TCS will play a central role in Nevio implementation programmes, supporting wider and faster adoption of the platform among airlines globally. Cyril Tetaz, EVP Airline Solutions at Amadeus, said the partnership would help accelerate the deployment of next-generation travel technology.
"By combining Amadeus' trusted platform with AI-enabled capabilities and TCS' deep travel expertise, we aim to enable airlines to deliver more seamless and personalised retail experiences," he said.
Arun Pradeep Surendra Mohan, Business Head, Travel, Transportation & Hospitality, EMEA & APAC at TCS, said the collaboration marks a move towards co-innovation. "We are building scalable, intelligent solutions such as the Amadeus Nevio Service Center to help airlines accelerate retail transformation, enhance agility and deliver more personalised experiences," he said.
The Nevio Service Center is expected to improve first-contact resolution, reduce average handling time and lower cost-to-serve, while also creating new revenue opportunities through AI-driven upselling and personalisation.
The partnership will also support faster rollout of Nevio deployments, with TCS providing implementation, integration and ongoing delivery support. Over time, the collaboration is expected to expand into adjacent areas such as airport operations, enabling deeper alignment across travel ecosystem players.
The development strengthens TCS's position in the global aviation technology market and aligns with its broader strategy of co-creating platform-led, AI-driven solutions to support next-generation airline commerce models.
The news comes only one day after TCS announced a multi-year partnership with Pearson to help enterprises build future-ready workforces through AI-powered learning and assessment solutions. In a press release filed with the exchanges on Wednesday, the companies said the collaboration will combine Pearson's expertise in enterprise learning and assessment with TCS' capabilities in contextual AI and its TCS iON digital learning platform.
Published by HT Digital Content Services with permission from TechCircle.