Sri Lanka, Nov. 2 -- Once primarily known as an administrative task, Human Resources Management (HRM) has undergone intense change during the past two decades.

From handling payroll, recruitment, training, disciplinary monitoring and other administrative functions, HRM has evolved into a strategic aspect to manage organisational culture, performance, competition and even customer experience.

Today, due to rapidly progressing technology, radical shifts in consumer behaviour, new market trends, and heightened employee demands, HR professionals face increasingly complicated challenges. These challenges can threaten employee confidence and productivity, necessitating more flexible and tactical leadership from HR professionals in the current...