India, Oct. 28 -- The recognition underscores the company's innovation, scale, and ability to deliver measurable business outcomes for Customer Service, Employee Service, and Contact Center as a Service (CCaaS)

Zendesk, a leading player in AI-powered services, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its innovation, scale, and ability to deliver measurable business outcomes for Customer Service, Employee Service, and Contact Center as a Service (CCaaS).

"Our AI-first approach is transforming how organizations deliver service and has clearly elevated our presence and influence in the customer and employee service industry," said Tom Eggemei...