India, Feb. 5 -- Craig will be responsible for fast-tracking Zendesk's shift to becoming an AI-first company and improve teamwork across departments to better serve customers

Zendesk recently appointed Craig Flower as its Chief Operating Officer. In this role, Flower is responsible for strengthening customer engagement and service across all parts of the business, accelerating the transition to AI, and improving operational performance. His appointment underscores Zendesk's ongoing AI-first transformation and commitment to delivering exceptional service.

Flower is a seasoned technology executive who previously served as Zendesk's Chief Information Officer. As CIO, Flower positioned the IT team to connect and support all parts of the com...