Hyderabad, Nov. 9 -- Telangana High Court Acting Chief Justice P Sam Koshy has urged stakeholders to "first mediate instead of litigate" in consumer disputes, saying the real success in consumer protection lies in a consumer getting a fair remedy without spending years chasing it.

Winning a case was not the only measure of success, Justice Koshy said at an awareness programme here on Saturday, November 7. Mediation, he said, could bring the law closer to that ideal and efforts should be made to promote it as a tool for settling consumer disputes.

"This should not be understood as a retreat from adjudication, or the court procedure, but as an effort to reserve adjudication for disputes that require authoritative determination," he said....