Hyderabad, May 2 -- The Hyderabad District Consumer Commission-3 has imposed a penalty on Emirates for causing inconvenience to passengers due to service deficiencies.

The commission directed the airline to pay Rs 25,000 as compensation and Rs 10,000 towards litigation costs within 45 days.

The case was filed by C Ravishankar, a resident of Gayatri Nagar, Ameerpet, who was travelling with his wife, daughter, and three-month-old infant on January 1, 2025, from Toronto to Dubai on an Emirates flight.

According to the complaint, the family was allotted seats 68G, 67G, and 67F. Shortly after takeoff, water began leaking from the air-conditioning system onto seats 67F and 67G, leaving them wet. Despite informing the cabin crew, no effective...